AI Assistants to Relieve the Hotline

AI Voicebot for Travel Service Providers

The use of an AI voicebot for travel service providers revolutionizes customer support in travel agencies, with tour operators, and at hotels. With its ability to answer inquiries in real-time, the voicebot can significantly relieve the hotline, thus reducing waiting times for customers. This allows employees to focus on more complex and personal consultation conversations, while simple concerns are efficiently handled by the voicebot.

AI Voicebot in the Live Demo

Relieve the Hotline in the Travel Agency or Hotel with AI

The narvika Voicebots Optimized for the Travel Industry

Competently Answer Calls
with AI

AI voicebots represent a helpful technology for travel companies, travel agencies, and tour operators by enabling seamless and interactive communication with customers in fluent language. They optimize the booking process, answer frequently asked questions, and provide personalized travel recommendations, leading to an enhanced customer experience. Thanks to their ability to be available around the clock, these intelligent systems significantly increase efficiency and customer satisfaction.

Data Protection
& Transparency

All our components, including the LLMs, are operated in Germany or within the EU and comply with GDPR. This conformity allows travel companies to adopt the new technology with confidence and benefit from the relief in support or hotline operations. Additionally, our voicebots automatically create transcripts, summaries, and sentiment analyses for every call, enabling a transparent and efficient integration into customer support.

Affordable Start
& Expand with Success

With the attractive fixed-price offer, companies can now immediately start using AI voicebot technology and experience instant relief of their hotlines. At the same time, the foundation is laid for implementing sophisticated integrations, such as connecting to personalized booking systems. Thus, travel companies, travel agencies, and tour operators can not only increase their efficiency but also enhance customer satisfaction through improved service and accessibility.

Festpreis  

Voicebot

Advanced Voicebot

Pre-configured Integration for the Travel Industry
and Immediate Help on the Hotline
Deeper Integration in the Travel Business
and Sophisticated Bot Capabilities
Ideal for Small travel companies struggling with overloaded hotlines. Especially useful for cushioning seasonal fluctuations and for simple customer service outside of business hours and on weekends. Travel companies that want to answer more customer inquiries over the hotline competently and precisely according to their own company data and/or want to make personalized information about individual bookings available via the voicebot.
Scope
  • Compatible with all phone systems
  • GDPR compliant with AI on servers in DE (GPT models at MS Azure)
  • 3 bots for different roles (such as reception, prospects, travel customers)
  • Layered forwarding options also to human colleagues
  • Customizable travel-specific query patterns
  • Deposition of individual FAQs differing in each bot
  • Definition of topics not to be answered by bot
  • Sentiment analysis of calls
  • Automatic transcription and summary of each correspondence to the internal email distribution
  • Compatible with all phone systems
  • GDPR compliant with AI on servers in DE (GPT models at MS Azure)
  • 5 and more bots for different roles (such as reception, prospects, travel customers)
  • Layered forwarding options also to human colleagues
  • Extensive company data communicated precisely via the bot, little to no hallucinations
  • Individual data via interface in real-time in the bot. Manual update not necessary.
  • Customer authentication and answering of personal booking information
  • Definition of topics not to be answered by bot
  • Sentiment analysis of calls
  • Automatic transcription and summary of each correspondence to the internal email distribution
Costs (exl. VAT) One-time: €350,- for consultation and customization of the configuration for your travel company

Ongoing: €89 / monthly
Up to 300 minutes included
Extra minutes € 0.18 per minute
Monthly cancellable
On request: Consultation and connection of your travel company's data sources

Ongoing: €259 / monthly
Up to 1000 minutes included
Extra minutes € 0.15 per minute
Monthly cancellable
Contact for a Live Demo or +49 40 22861182

Alwin Lösche
CEO of narvika GmbH and Founder of the travel operator heyHusky

"With years of expertise as a specialty travel operator in the field of Northern Lights and husky tours, I ensure at narvika that all AI-based travel products and services are field-tested and continuously improved through a deep understanding of the travel industry."

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